FAQ

Q: Are you registered in every city you work in as required by local ordinance?
Q: How do you verify the eligibility of your crews to work in the U.S.?
Q: Can I get an estimate over the phone or via e-mail?
Q: Will your insurance agent provide me with a copy of your Certificate of Insurance?
Q: Is it really necessary to check references?
Q: Should a painting or remodeling contractor be a member of the Better Business Bureau?
Q: Do you provide a discount for multiple properties?
Q: How do I get an estimate?
Q: How long does it take to get an estimate?
Q: Do I need to be home when you’re working?
Q: How long does it take?
Q: When you start a job, do you stay until it’s done?
Q: What about bathrooms?
Q: Where will you clean up?
Q: Do you offer green products?


Are you registered in every city you work in as required by local ordinance?

Yes. Many contractors avoid registering to save money. But if a contractor is going to avoid doing what is required by law, imagine what they might do to cut corners on your project to same money even if it jeopardizes the quality of your project.

How do you verify the eligibility of your crews to work in the U.S.?

We are proud to say that we use E-Verify to determine the eligibility of our crews to work in the United States. E-Verify is an Internet-based system that allows an employer, using information reported on an employee’s Form I-9, to determine the eligibility of that employee to work in the United States. For most employers, the use of E-Verify is voluntary and limited to determining the employment eligibility of new hires only. There is no charge to employers to use E-Verify.
The E-Verify system is operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration. We fully support this initiative by the U.S. Department of Homeland Security in partnership with the Social Security Administration. If a contractor doesn’t use E-Verify it could mean that they are picking up workers wherever they can even if they are undocumented.

Can I get an estimate over the phone or via e-mail?

Companies that will give you a quote over the phone without meeting you or visiting your property should be avoided. This is very unprofessional. We do not give estimates over the phone. There are too many variables to simply give an accurate quote. We will meet you in person, ask you specific questions to gain a full understanding of your painting or remodeling needs and then provide you with a written detailed estimate including our detailed preparation and installation procedure for a typical home. We provide each homeowner we meet with our written processes and this allows them to easily understand the cost of painting or remodeling their home and compare our proposal with another proposal.

Will your insurance agent provide me with a copy of your Certificate of Insurance?

Yes. Getting the Certificate of Insurance directly from the contractor’s insurance agent will provide you with assurance that the coverage is current.
In addition to registering with each city contractors should adhere to the following guidelines:

  • The painting or remodeling contractor should carry at least $1,000,000 liability insurance per incident
  • If the painting contractor uses sub-contractors, they all must also meet the same insurance requirements.

If a contractor is unable to produce the appropriate insurance documents, do not hire them as you may be responsible for any injuries or other accidents that occur.

Is it really necessary to check references?

Yes. Quality painting or remodeling contractors have multiple references from past clients. We believe that a contractor should provide you with a list of at least 25 references – this prevents the contractor from giving you 3 or 4 “references” that are actually not real customer but friends or associates. V.I.P. Services Inc. provides a list of 25 references you can call and ask about our price guarantee.

If a contractor is unable or unwilling to provide at least 25 references that should be a warning sign.

Should a painting or remodeling contractor be a member of the Better Business Bureau?

We believe so. BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner. BBB Accreditation is an honor – and not every company is eligible. All BBB accredited businesses have agreed to live up to our Principles for Trust. Our Principles for Trust are a comprehensive set of policies, procedures and best practices focused on how businesses should treat the public – fairly and honestly in all circumstances.

Do you provide a discount for multiple properties?

Yes. We will offer you a discount if you hire us to paint multiple properties at the same time. The amount of the discount will be dependent on how close together the projects are and how similar the projects are to each other.

How do I get an estimate?

Simply call us at (972) 839-9920 and if we are not available, we will call you back by 1 p.m. for morning calls and 6 p.m. for afternoon calls. (Try us!)

How long does it take to get an estimate?

Once we meet with you, either on the spot or within 24 hours, in almost all cases.

Do I need to be home when you’re working?

Not all the time but we do ask that you be available each day so we can provide you with an update of progress and answer any questions you have.

How long does it take?

Each project is different. We give you approximate start and finish dates in our proposal. Once we start your project, we stay on it each day until we are finished unless there are circumstances beyond our control like weather that don’t permit us to work.

When you start a job, do you stay until it’s done?

Yes. We are motivated to complete your project as that is the only way we get paid. . Once we start your project, we stay on it each day until we are finished unless there are circumstances beyond our control like weather that don’t permit us to work.

What about bathrooms?

We do ask for access to a bathroom as a courtesy. We will respect your privacy and your property in using the bathroom.

Where will you clean up?

We do ask for access to a sink that we can use for cleanup but will make other arrangements if that isn’t possible.

Do you offer green products?

Yes. We offer multiple products that meet or exceed VOC (Volatile Organic Compounds) regulations for low VOC and odor.

“At V.I.P. Services, Inc., our reputation continues to grow because we believe that your project is about YOUR vision. By working hand in hand with you through every phase of your project, we deliver a quality product, on time and on budget.”